What appears in Call History
The Call History page is your operating view for recent conversations. Each row can show the date and time, duration, status, a short summary snippet, and recording access when an audio file is available.
- Use the summary column for quick scanning.
- Open recordings when you need to hear tone and phrasing.
- Load older calls from the bottom of the table when you want more history.
How teams usually use this page
- Review whether callers are asking questions Isabel cannot answer yet.
- Spot repeated objections or frequently asked pricing questions.
- Check whether the assistant is capturing the right follow-up details.
- Listen to a few recent calls after major setup changes to confirm quality stayed high.
Strong maintenance habit
Once Isabel is live, review a handful of recent calls every week. The best improvements usually come from hearing how real callers phrase their questions.