Manage billing and subscription status

If your subscription was purchased in the Clover App Market, Billing shows your Clover plan and usage; use Manage in Clover for subscription changes. For a direct Isabel subscription, the page offers checkout or the direct billing portal. Always use the provider shown on your account.

• For Clover purchases, use Manage in Clover or Refresh subscription if verification needs attention.
• For direct Isabel subscriptions, use Start Checkout or Manage Subscription as appropriate.
• Use the page as the source of truth for current subscription and provisioning details.

• Trialing means the trial is active.
• Active means billing is live and the subscription is healthy.
• Incomplete Checkout usually means payment setup was started but not finished.
• Payment Failed or Past Due means the card or payment flow needs attention.

Provisioning is separate from billing. Even after payment is complete, your AI phone number may still be finishing setup. Keep an eye on the phone number and provisioning fields before turning on call forwarding.

Clover purchases follow the trial and renewal terms displayed in Clover. The remaining direct-billing instructions in this section apply to direct Isabel subscriptions, which include a 7 day trial and renew on the plan interval selected at checkout.

• Monthly plans renew on the same day each month based on when the trial converted.
• Annual plans renew once a year on the conversion date.
• You can see the exact next renewal date inside the Stripe billing portal from the Manage Subscription button.
• If you upgrade or change plans, the next renewal date may shift.

Customers billed through Clover manage payment information there and should not enter a separate card in Isabel. The following instructions apply only to direct Isabel subscriptions: open the Stripe billing portal from the Billing & Status page.

1. Open Billing & Status in the dashboard.
2. Use the Manage Subscription button to open the Stripe billing portal.
3. Add the new card under Payment methods.
4. Set the new card as the default so it is used on the next renewal.