Manage billing and subscription status

If you are new, the page helps you start checkout. If you already have an active subscription, it links you into the Stripe billing portal to manage payment methods and subscription details.

• Start Checkout when the account is new or incomplete.
• Manage Subscription when billing is already active.
• Use the page as the source of truth for current subscription and provisioning details.

• Trialing means the trial is active.
• Active means billing is live and the subscription is healthy.
• Incomplete Checkout usually means payment setup was started but not finished.
• Payment Failed or Past Due means the card or payment flow needs attention.

Provisioning is separate from billing. Even after payment is complete, your AI phone number may still be finishing setup. Keep an eye on the phone number and provisioning fields before turning on call forwarding.

New businesses get a 7 day trial. The first charge runs at the end of that trial. After the first charge, billing follows the plan interval you selected at checkout.

• Monthly plans renew on the same day each month based on when the trial converted.
• Annual plans renew once a year on the conversion date.
• You can see the exact next renewal date inside the Stripe billing portal from the Manage Subscription button.
• If you upgrade or change plans, the next renewal date may shift.

Cards are managed from the Stripe billing portal, not from the main Isabel dashboard. The Billing & Status page has the link you need.

1. Open Billing & Status in the dashboard.
2. Use the Manage Subscription button to open the Stripe billing portal.
3. Add the new card under Payment methods.
4. Set the new card as the default so it is used on the next renewal.