Go live with call forwarding

Before call forwarding is useful, your billing needs to be active and your phone provisioning should be far enough along that Isabel has an AI number ready. The Billing & Status page helps confirm both pieces.

• Complete payment or subscription checkout.
• Verify the phone provisioning status is moving forward.
• Confirm the AI number shown in the dashboard is the number you want to forward to.

Conditional forwarding is usually the best starting point because your phone can still ring first and Isabel only answers when you miss, decline, or cannot take the call. Unconditional forwarding sends every call straight to Isabel.

• Use conditional forwarding if you still want a human to answer sometimes.
• Use unconditional forwarding if Isabel should act as the full front desk for all inbound calls.

The Go Live step includes instructions for major US carriers, iPhone and Android settings, and business phone systems like VoIP providers. Pick the option that matches the line you want forwarded instead of guessing.

• Mobile carriers: Verizon, AT&T, T-Mobile, and most prepaid brands use short dial codes like *72 for unconditional forwarding or **21* for conditional forwarding patterns.
• iPhone and Android: call forwarding also lives inside Settings, so either the carrier code or the native toggle works.
• VoIP and business lines: OpenPhone, RingCentral, Google Voice, Grasshopper, Dialpad, Zoom Phone, and Vonage Business manage forwarding inside the provider's admin or app, not through star codes.

On iOS 17 and newer, Live Voicemail intercepts calls before conditional forwarding can trigger. If Live Voicemail is on, missed calls land in the iPhone transcription screen instead of Isabel.

1. Open Settings on the iPhone.
2. Tap Phone.
3. Tap Live Voicemail.
4. Turn the toggle off.

Forwarding is not permanent. If a staffing change means a human should answer for a while, cancel the forward and revisit later. Most US carriers accept the same cancel codes.

• Unconditional cancel: dial ##002# to clear all forwarding rules in one step.
• Conditional cancel (busy, no answer, unreachable): ##21#, ##61#, ##62#, ##67# each clear one rule if you want fine-grained control.
• VoIP or business systems: revert the change in the provider's admin or app instead of dialing a code.

The dashboard cannot see every carrier-side state change. The only reliable check is a real call from a different phone.

1. Use a phone on a different number than the forwarded line.
2. Let it ring through to Isabel instead of declining early.
3. Confirm the greeting sounds correct and the assistant name is the one you set.
4. Walk through one common caller scenario end to end, including follow-up capture if that is enabled.