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Terms of Service

Last Updated: 3/29/2026

1. Introduction

Welcome to the Isabel voice assistant service ("Service", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our AI-powered voice assistant platform, website, and related services.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. The Services

2.1 AI Voice Assistant

Our Service provides an AI-powered receptionist and voice assistant capable of handling inbound and outbound calls. The Service utilizes artificial intelligence to interact with callers, transcribe conversations, and perform actions based on your configuration.

2.2 Call Recording and Transcripts

The Service may record and transcribe calls for the purpose of providing the Service.You are solely responsible for compliance with all applicable laws regarding call recording and wiretapping,including obtaining any necessary consents from callers (e.g., "This call may be recorded for quality assurance").

2.3 AI Limitations

You acknowledge that the Service uses artificial intelligence and may occasionally generate incorrect or misleading information ("hallucinations"). We do not guarantee the accuracy, completeness, or reliability of any AI-generated content. You should independently verify any critical information obtained through the Service.

3. User Responsibilities

  • You must be at least 18 years old to use the Service.
  • You are responsible for maintaining the security of your account credentials.
  • You agree not to use the Service for any illegal or unauthorized purpose, including but not limited to harassment, fraud, or spam.
  • You are responsible for the content of any data or instructions you provide to the AI.
  • You must ensure that your use of the Service complies with all applicable telecommunications and privacy laws.

3.1 Security and Platform Integrity

To prevent fraud and maintain the integrity of our Service, we implement automated security measures. Attempts to circumvent access controls or create fraudulent accounts may result in immediate suspension. We reserve the right to use technical identifiers (such as hashed IP and browser fingerprints) to block malicious actors and protect our infrastructure.

4. Subscriptions and Billing

Some aspects of the Service may be provided for a fee. You agree to pay all fees associated with your subscription plan. Subscriptions may automatically renew unless cancelled. We reserve the right to change our pricing upon notice to you. You are responsible for any usage-based charges (e.g., telephony minutes) incurred by your account.

5. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Isabel and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain ownership of the data you submit to the Service ("User Data"), but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process your User Data as necessary to provide and improve the Service.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIM AND NEGATE ALL OTHER WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.

7. Limitation of Liability

IN NO EVENT SHALL WE OR OUR SUPPLIERS BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION) ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

9. Contact Us

If you have any questions about these Terms, please contact us through our support channels.