How to cancel
For a Clover App Market subscription, open Billing → Manage in Clover and manage cancellation or remove Isabel there. Clover's reported subscription status determines continued access. Isabel does not disconnect Clover locally. Removing the app does not itself delete your Isabel account. The steps below apply to direct Isabel subscriptions.
- Open Billing & Status in the dashboard.
- Use Manage Subscription to open the Stripe billing portal.
- Choose Cancel plan and confirm.
Direct subscription access
For direct Isabel subscriptions, cancellation stops the next renewal and keeps access active until the end of the current billing period. Clover purchases follow the cancellation and access terms shown in Clover.
Turn off call forwarding right after canceling
If your business line is still forwarded to Isabel after cancellation takes effect, callers will hit a number that is no longer staffed. Turn off forwarding on your carrier or device so callers go back to your normal phone.
- Unconditional forwarding: dial ##002# to clear all forwarding, or use your carrier's instructions.
- VoIP or business phone systems: revert the forwarding change in the provider's admin or app.
What happens to your number and data
- Your AI phone number stays on your account after cancellation so you can reactivate without reconfiguring everything.
- Call recordings and voicemails continue to age out on the regular retention schedule.
- If you want your data and number fully removed, email support to request full account deletion.
Coming back later
Reactivating is usually faster than starting from scratch. Sign in with the same email, start a new subscription, and confirm forwarding before relying on live calls again.