For restaurants, cafes & hospitality groups
Let the dining room work.Isabel gets the phone.
The phone rings during service, prep, and the host stand rush. Isabel answers with your hours, menu, policies, reservation options, Square restaurant details, and private dining intake - all from your business details, with no card capture.
Chapter I · The rush
The call arrives when hands are full.
Restaurants do not miss calls because they do not care. They miss them because the same team is greeting, seating, running food, and answering questions.
Figure 01
Service
is exactly when callers ask about reservations, wait time, parking, hours, menu items, and late arrivals.
The front desk is busiest when the phone is loudest.
Figure 02
Private dining
inquiries can be high-value but messy without date, guest count, budget, room preference, and contact details.
A complete first intake makes the sales follow-up faster.
Figure 03
FAQ
hours, corkage, patio, parking, dress code, and allergen questions can be answered from content you control.
Isabel says when something is outside the details you provide.
Chapter II · How it works
How Isabel works for restaurants.
Isabel answers routine calls, captures valuable inquiries, and keeps payment-sensitive work with your team.
01
Isabel answers during the rush.
Lunch rush, dinner turn, after-hours voicemail - Isabel picks up with your restaurant name and handles the questions you have already answered a hundred times.
02
Isabel handles reservations and changes.
Isabel can check connected booking tools and either create a calendar booking or capture the request for staff confirmation, then send changes, large parties, and special requests to your host or manager.
03
Isabel answers menu and allergen questions from your business details.
Hours, menu items, vegan options, gluten-free notes, common allergens, parking, patio, corkage, and service policies are answered only from content you provide. If Square is connected, Isabel can use Square menu details for order and menu questions.
04
Isabel captures private dining leads.
Event date, guest count, budget, occasion, seating preference, AV needs, and contact details land in your dashboard and can send to your sales process.
Chapter III · A sample call
A Friday reservation, without stopping service.
A guest calls during dinner service with a reservation request and an allergen question.
Cedar Table · Inbound · Friday
2:28
- 6:17 pmCallerHi, do you have a table for four tomorrow around seven? Also one person is gluten-free.
- 6:17 pmIsabelYou reached Cedar Table. I can help. For tomorrow, I can see 6:45 or 8:15 for four. Which works better?
- 6:18 pmCaller6:45 is great.
- 6:18 pmIsabelPerfect. I will hold 6:45 for four. On gluten-free options, Cedar Table's menu notes gluten-free pasta, grilled fish, salads without croutons, and several sides. The kitchen asks guests with allergies to confirm with the server when seated.
- 6:19 pmCallerThat sounds good. Do you need a card?
- 6:19 pmIsabelNo card on this call. I just need the reservation name and the best phone number for updates.
- 6:19 pmCallerAvery Chen, this number is fine.
- 6:20 pmIsabelBooked for Avery Chen, four guests tomorrow at 6:45, with a gluten-free note for the host. Thanks for calling Cedar Table.
Outcome · Reservation captured, allergen note answered from the business details, no card requested, host-facing summary saved.
Chapter IV · What Isabel handles
Built for the host stand.
Common dining-room calls answered consistently, with sensitive or uncertain questions sent back to staff.
- 01
Reservation booking, modification, and cancellation capture
- 02
Square Bookings scheduling and Square restaurant menu/order context
- 03
Large-party and private dining intake
- 04
Hours, holiday schedule, parking, patio, and dress-code answers
- 05
Menu, dietary, and allergen answers from your business details
- 06
Waitlist, late arrival, and special occasion notes
- 07
Catering and buyout inquiries sent to sales
- 08
No phone-based credit-card capture
- 09
Zapier connection to your customer list, inbox, or event planning tools
- 10
Call notes and summaries in the dashboard
Chapter V · The terms
Plans for hospitality phones.
Two tiers for restaurants. Month-to-month or annual. Cancel any time.
Dining Room
Billed monthly
For independent restaurants, cafes, and bars handling routine calls.
- 200 minutes per month
- Reservation request capture through connected booking tools
- Square restaurant menu and order context when connected
- Hours, menu, policy, and allergen answers from your business details
- Call notes and summaries in the dashboard
- No phone-based card capture
Hospitality Group
Billed monthly
For busy dining rooms, private dining teams, and multi-location operators.
- 1,000 minutes per month
- Everything in Dining Room
- Private dining and catering lead intake
- Square Catalog lookup and pickup-order intake when connected
- Zapier connection for events, customer list, or shared inbox follow-up
- Onboarding help for host-stand questions and follow-up
Chapter VI · FAQ
Restaurant questions, answered.
Isabel is useful at the host stand because it stays inside the information you approve.
Yes. Isabel can check connected booking tools and either create a calendar booking or capture the request for staff confirmation, including party size, time, name, phone number, and notes. If you use another reservation platform, Isabel can send the details through Zapier or a shared inbox.
Epilogue
Let service stay focused.Let Isabel answer.
Train Isabel on your hours, menu, reservation rules, Square restaurant setup, private dining details, and allergen answers. The phone keeps moving while your dining room does too.