For veterinary clinics & small hospitals
Give worried pet parentsa clear next step.
Between exam rooms, your phones ring off the hook — and the pet parent holding a shaky dog at 7pm needs a calm answer, not a voicemail. Isabel answers forwarded calls, captures the request, and follows the exact emergency questions your lead DVM approves.
Try the live vet clinic demo yourself as a prospective pet parent.
Chapter I · The loss
Your phones don't care that you're with a patient.
When calls overlap with checkout, exams, or after-hours gaps, Isabel captures the request instead of sending it to voicemail.
Figure 01
Overlap
calls can land while your front desk is with another caller, mid-exam, or checking a patient out.
A practical pattern to compare against your own call logs.
Figure 02
Silence
after-hours calls can wait until the next business day unless you have a clear capture or callback path.
The caller still needs a next step when your front desk is closed.
Figure 03
Loyalty
one new feline or canine client is years of wellness visits, sick visits, Rx, and boarding — not a single-visit decision.
Use your own average new-client value to estimate the missed-call impact during onboarding.
Chapter II · How it works
A receptionist trained onyour clinic's exact words.
Four quiet steps for calls your front desk can't stop an exam to take — front-desk call handling, not clinical triage.
01
Isabel answers, warmly, 24/7.
Isabel answers quickly when calls are forwarded to your Isabel number. No phone tree. No hold music. Just a calm voice, with your clinic's greeting.
02
Isabel captures wellness and sick-visit requests.
Isabel captures appointment requests and can add them to your connected Google Calendar with pet name, reason for visit, and preferred window — your front desk confirms and writes them into your PIMS.
03
Isabel takes Rx refill requests as clear messages.
Callers share the pet's name, medication, and preferred pharmacy. Isabel captures the request in the call summary and sends it to your team so a technician can approve and fax when they have a free moment. Isabel does not approve refills.
04
Isabel follows your urgency questions, then escalates.
Isabel follows the exact receptionist-level questions your lead DVM writes, then marks the call as a routine request, same-day request, or pre-approved ER instruction based on your rules. Isabel does not diagnose, prescribe, or give medical advice. Anything outside those questions goes to your on-call contact.
Chapter III · A sample call
7:04pm. The clinic is closed.A dog owner is worried.
This is how Isabel handles an after-hours sick call. Targeted questions, calm demeanor, clear next step. No diagnosis — just the right door.
Meadowbrook Animal Hospital · Inbound · After-hours
4:12
- 7:04 pmCallerHi, um, my dog Biscuit has been throwing up since around lunchtime. He's acting kind of off. You're closed, right?
- 7:04 pmIsabelOh, I'm sorry to hear that about Biscuit. This is Isabel at Meadowbrook Animal Hospital. We're closed for the evening, but I can help you figure out what to do next. Can I ask you a couple of quick questions?
- 7:05 pmCallerYeah, of course.
- 7:05 pmIsabelHow many times has he vomited, is there any blood, and is he drinking water and keeping it down?
- 7:05 pmCallerMaybe four times. No blood that I can see. He took a few sips of water an hour ago and it stayed down.
- 7:06 pmIsabelOkay. Is he alert and walking around normally, or does he seem really lethargic, weak, or wobbly?
- 7:06 pmCallerHe's just lying on his bed. Tail wagged a little when I came over. Not weak-weak.
- 7:07 pmIsabelThank you. Your clinic's approved questions do not match the listed emergency warning signs, so I can take a same-day appointment request — but if anything changes tonight, please use the emergency hospital your clinic references after hours. The connected calendar shows an 8:40am request window tomorrow. Does that work?
- 7:07 pmCallerYes. Please book it.
- 7:08 pmIsabelI'll add the request to the calendar for front-desk review and include the email you share with me. If anything changes overnight — if he vomits blood, collapses, stops drinking, or seems to be in pain — please go straight to the emergency hospital your clinic references after hours. What's the best email for you?
Outcome · Same-day appointment request added to the connected calendar for front-desk review, with the summary surfaced in the dashboard.
Chapter IV · What Isabel handles
The calls your front desk shouldn't stop an exam for.
Trained on your appointment types, your approved questions, and your on-call protocols.
- 01
Wellness appointment request capture into your connected calendar
- 02
Sick-visit intake and same-day slot handling based on your approved questions
- 03
Rx refill request capture (pet, med, pharmacy) for your team to approve
- 04
Vaccine schedule, booster policy, and clinic FAQ answered from approved content
- 05
Boarding and daycare inquiries
- 06
Spay and neuter pricing questions
- 07
New-client onboarding request and records-transfer hand-off
- 08
ER instructions from the after-hours plan your lead DVM sets
- 09
Saturday and Sunday coverage when closed
Chapter V · The terms
Costs less than one missed new-client call.
Fair minute bundles. No setup fees. Cancel anytime.
Solo Clinic
Billed monthly
One DVM, one front desk, one phone line ringing too much.
- 200 minutes per month
- 24/7 coverage, nights and weekends
- Appointment requests into Google Calendar + email summary
- Rx refill requests sent to your team
- DVM-approved receptionist questions with ER instructions
Multi-Doc
Billed monthly
Two or more vets, busy lobby, phones that never quit.
- 1,000 minutes per month
- Boarding and daycare inquiry flows
- Custom urgency questions approved by your lead DVM
- Zapier connection for other tools
- Flagged-call notes surfaced for team review
- Onboarding help for clinic questions and call handling
Chapter VI · FAQ
What vets ask us first.
Still unsure? Book a 15-minute call with our team — we'll walk through your front desk's busiest hour and show you exactly what Isabel would handle.
No. Isabel does not perform clinical triage. It follows your clinic-approved receptionist-level questions, shares pre-approved ER instructions when your plan says to, and sends anything outside those questions to your on-call contact. Isabel does not diagnose, prescribe, or give medical advice.
Epilogue
Your callers need a clear answer.Your team needs the right summary.
Seven days free. Card on file to reserve your number — we will not charge you during the trial. Basic setup is quick once your greeting, calendar, and call rules are ready.
Demo number: call it to try Isabel yourself as a prospective customer.