Customize voice, greeting, and message capture

In the customization flow, you can set the agent name, choose a voice, and decide whether background noise should be part of the experience. These controls shape the tone callers hear immediately.

• Set the assistant name you want spoken on calls.
• Pick the voice that best fits your brand style.
• Use background noise only if you want a more natural front-desk feel.

The greeting message is the first thing Isabel says when answering a call. You can keep it simple or use built-in tags like business name, agent name, service, and time to make the message more dynamic.

1. Open the Greeting Message step.
2. Write a short, natural opening line.
3. Insert tags where they make the greeting feel contextual instead of robotic.
4. Avoid overloading the first sentence with too many details.

You can enable message capture and choose which fields Isabel should collect, such as caller name, phone number, email, and reason for the call. You can also set where summaries are sent by email or SMS.

• Turn on Recording Disclaimer if your business needs a spoken notice.
• Enable Take a Message when you want structured fallback capture.
• Require only the fields your team actually uses for follow-up.
• Set notification destinations carefully so summaries reach the right staff inbox or phone.