For home cleaning & maid services
The estimate callshould never wait.
Prospects call while comparing cleaners, often with a home, preferred date, and job details in mind. Isabel answers, checks service area, captures the details your estimator needs, and sends recurring or one-time cleaning requests into your process.
Chapter I · The miss
Cleaning leads are comparison calls.
Illustrative, not customer data: the caller wants a fast answer, a clear next step, and enough confidence to stop shopping.
Figure 01
Same day
many prospects need a cleaner for a move-out, guest arrival, listing prep, or party recovery on a tight timeline.
A missed call can send the caller to the next cleaner on their list.
Figure 02
Home details
bedrooms, bathrooms, square footage, pets, access, and add-ons determine whether the estimate is simple or needs review.
Clear details keep the quote follow-up clean.
Figure 03
Recurring
the most valuable calls are often weekly, biweekly, and monthly service requests that start with a one-time estimate.
One answered call can become a standing appointment.
Chapter II · How it works
How Isabel works for cleaning teams.
No app for your customers to learn. Isabel answers the phone and captures the information your dispatcher or estimator needs.
01
Isabel checks service area first.
Neighborhood, ZIP code, building type, and parking or access notes are captured up front, so your team can accept, schedule, or politely decline jobs outside your coverage map.
02
Isabel captures home and job details.
Bedrooms, bathrooms, approximate square footage, pets, move-in or move-out needs, deep-clean add-ons, preferred products, and access instructions can all be summarized from the call.
03
Isabel books estimates or cleaning slots.
For jobs that fit your rules, Isabel books an estimate call or open cleaning slot in Google Calendar or Acuity, or creates a Calendly booking link when connected. For jobs needing review, Isabel sends the request with a clean summary.
04
Isabel flags recurring and urgent work.
Weekly, biweekly, monthly, Airbnb turnover, listing prep, and last-minute requests are tagged so your dispatcher can prioritize the highest-value or time-sensitive calls.
Chapter III · A sample call
A move-out clean,captured in one call.
An illustrative estimate request. Isabel gathers the home details and sends the job details without making the caller repeat everything later.
Bright Porch Cleaning · Inbound · Monday
3:04
- 10:12 amCallerHi, do you have availability for a move-out clean this Friday?
- 10:12 amIsabelYou've reached Bright Porch Cleaning. I can check the service area and gather the estimate details. What ZIP code is the home in?
- 10:13 amCaller02139, Cambridge.
- 10:13 amIsabelThat's in our service area. How many bedrooms and bathrooms, and is the home empty or still furnished?
- 10:14 amCallerTwo bedrooms, one bath, mostly empty. I need the fridge and oven done too.
- 10:14 amIsabelI'll note a two-bedroom, one-bath move-out clean with fridge and oven add-ons. Do you have pets, parking instructions, or building access details the team should know?
- 10:15 amCallerNo pets. Street parking. I can leave a lockbox code.
- 10:15 amIsabelGreat. I can hold an estimate callback today at 2:30pm or 4:00pm, and the team will confirm Friday availability then. Which time works?
Outcome · Service area confirmed, move-out details captured, fridge and oven add-ons tagged, access notes summarized, and an estimate callback booked.
Chapter IV · What Isabel handles
Built for the working day.
The daily call types Isabel can answer while cleaners are on-site and dispatch is juggling the schedule.
- 01
Service-area and ZIP-code screening
- 02
One-time, deep-clean, move-in, and move-out estimate requests
- 03
Recurring weekly, biweekly, and monthly cleaning inquiries
- 04
Bedroom, bathroom, square footage, pets, and add-on capture
- 05
Access, parking, gate-code, and product-preference notes
- 06
Urgent or same-week requests flagged for dispatcher review
- 07
Reschedule and cancellation request capture
- 08
Zapier connection to your customer list, spreadsheet, or dispatch queue
- 09
Call notes and summaries in the dashboard
Chapter V · The terms
Plans for full calendars.
Two tiers for cleaning teams. Month-to-month or annual. Cancel any time.
Solo Cleaner
Billed monthly
For owner-operators and small teams building a steady schedule.
- 200 minutes per month
- Service-area and home-detail intake
- Google Calendar and Acuity estimate booking, plus Calendly links
- Recurring-cleaning inquiry capture
- Call notes and summaries in the dashboard
Cleaning Team
Billed monthly
For multi-cleaner teams with dispatch and recurring clients.
- 1,000 minutes per month
- Everything in Solo Cleaner
- Urgent and same-week request handling
- Zapier connection for customer list or dispatch follow-up
- Guided setup for call rules and tool connections
Chapter VI · FAQ
Questions cleaners ask first.
Isabel gives your callers a live answer and your team a usable summary, without changing how you quote or dispatch.
Isabel can share prices, minimums, and starting ranges you provide. For jobs that require review, Isabel captures the home details and sends an estimate request instead of inventing a quote.
Epilogue
The next estimate requestcan answer itself.
Connect your calendar, add your service area and estimate rules, and let Isabel answer while your team is on the job.