For retail boutiques & local shops
Answer product questionswhile staff keep selling.
Shoppers call to ask if the dress is in stock, whether you can hold a size, when pickup closes, or how returns work. Isabel answers those questions while your team stays on the floor.
Chapter I - The loss
Retail calls are small, until they are sales.
The questions sound simple. The revenue is in answering them quickly and consistently.
Figure 01
In stock?
callers often want a specific size, color, gift, or limited item before they make the trip.
If the answer is not available, Isabel captures the request for a human follow-up.
Figure 02
Hold it
a shopper who asks for a hold is already close to buying; the next step needs to be clear.
Your hold window, pickup deadline, and name capture stay consistent.
Figure 03
Policy
hours, pickup, return windows, final-sale items, and special orders should never depend on who answered.
Isabel repeats your written policy rather than guessing.
Chapter II · How it works
How Isabel works for boutiques.
A practical voice layer for the questions that interrupt checkout, fitting rooms, and floor coverage.
01
Isabel answers during rushes and after hours.
Callers hear your greeting and get immediate help with hours, location, parking, pickup, and shopping policies.
02
Isabel handles inventory and hold requests.
When Square is connected, Isabel can check Square inventory before answering. Otherwise, Isabel answers from item notes you provide and captures item, size, color, and customer contact so your team can confirm.
03
Isabel captures special orders and pickup needs.
Custom orders, reorder requests, local pickup windows, gift wrap, and curbside notes are captured as organized call summaries. If Square is connected, Isabel can create a Square payment link instead of taking card details by voice.
04
Isabel keeps returns and policy answers consistent.
Return windows, final-sale exclusions, receipt requirements, and exchange-only rules come from the policy you set, not from improvisation.
Chapter III - A sample call
A dress hold, saved from the floor rush.
A shopper calls while two customers are in fitting rooms and the front desk is checking out a gift purchase.
Lark & Wren · Inbound - Saturday
2:18
- 11:42 amCallerHi, I saw a green linen dress on your Instagram. Do you have it in a medium?
- 11:42 amIsabelThanks for calling Lark & Wren. I can help with that. The green linen dress was posted yesterday, and the shop notes show medium as limited. Would you like me to capture a hold request for the team to confirm?
- 11:43 amCallerYes, please. I can pick it up today.
- 11:43 amIsabelGreat. Holds are for same-day pickup until one hour before close. The shop closes at 6 today, so pickup would be by 5. What name should the team use?
- 11:43 amCallerAvery Chen.
- 11:44 amIsabelThank you, Avery. I will send the team a request for the green linen dress in medium, same-day pickup. If the medium is already gone, should they text you about nearby sizes or a reorder?
- 11:44 amCallerYes, text me. Large might work too.
- 11:44 amIsabelPerfect. I have that noted with your contact number from this call. The team will confirm the hold before you come in.
Outcome - Inventory hold request captured with item, size, fallback size, pickup timing, and customer name for staff confirmation.
Chapter IV - What Isabel handles
Built for shop-floor interruptions.
The calls that matter, answered without pulling a human away from checkout.
- 01
Store hours, location, parking, and holiday schedule answers
- 02
Inventory hold requests with item, size, color, and pickup window
- 03
Special order, reorder, and waitlist intake
- 04
Pickup, curbside, gift wrap, and local delivery notes
- 05
Return, exchange, receipt, and final-sale policy answers
- 06
Event, trunk show, and styling appointment FAQ
- 07
Square inventory lookup, order-status lookup, and payment links when connected
- 08
Customer callback requests captured for staff follow-up
- 09
Zapier connection to your customer list, POS follow-up, or shared inbox
- 10
Call notes and summaries in the dashboard
Chapter V - The terms
Plans for local retail.
Two tiers for boutiques that need the phone answered without hiring a full-time front desk.
Shop
Billed monthly
For single-location boutiques and owner-operated stores.
- 200 minutes per month
- Hours, pickup, holds, and returns FAQ
- Square inventory checks or inventory request capture
- Call notes and summaries in the dashboard
- Square payment links when connected
- Zapier connection to your shared inbox or customer list
Boutique Team
Billed monthly
For busier shops, seasonal volume, and multiple staff processes.
- 1,000 minutes per month
- Everything in Shop
- Special order and event inquiry flows
- Square order-status and customer lookup when connected
- Onboarding help for store call rules
- Flag calls for team review
Chapter VI - FAQ
Questions retailers ask first.
What Isabel can and cannot do for a local retail phone line.
Yes, when Square is connected. Isabel can check Square inventory for the locations you choose. If Square is not connected or the item is unclear, Isabel answers from the item notes you provide and captures an inventory request for staff confirmation.
Epilogue
Keep your team on the floor.Isabel will pick up.
Train Isabel on your hours, holds, special orders, pickup rules, returns, and Square setup. The next shopper gets an answer while your staff keeps selling.