For pet boarding, kennels & daycare
Answer every stay requestbefore the dates fill.
Travel plans do not wait for lobby hours. Isabel answers live, captures dates and pet details, explains your boarding policies, and books or queues the callback while your team is feeding, cleaning, and checking pets in.
Chapter I · The loss
Boarding calls arrive between chores.
The phone rings during drop-off, pickup, feeding, cleaning, and after-hours planning. A live answer turns the interruption into a clean stay request.
Figure 01
Peak dates
holiday and weekend stay requests can cluster fast, and callers want to know whether their dates are worth holding.
Capturing dates on the first call makes staff follow-up faster and clearer.
Figure 02
Lobby rush
the front desk is busiest when pets are arriving and leaving, which is also when new callers need policy answers.
Answering routine calls should not pull staff away from pets in the building.
Figure 03
One stay
one boarding reservation can become daycare trials, grooming add-ons, repeat holidays, and referrals.
The first call is the beginning of the relationship.
Chapter II · How it works
How Isabel works for boarding teams.
Isabel collects the details your staff needs to confirm availability, then hands off the request without making care decisions.
01
Isabel answers during rushes and after hours.
Pickup, drop-off, feeding rounds, cleaning blocks, weekends, and late-night travel planning all get the same live answer with your facility's greeting.
02
Isabel captures the stay request.
Arrival date, pickup date, pet name, species, size, daycare or boarding interest, add-on requests, preferred callback window, and owner contact details are captured in the dashboard summary.
03
Isabel explains facility policies from your text.
Vaccine-policy capture, trial-day rules, holiday deposits, cancellation windows, pickup hours, food instructions, and multi-pet policies can all be answered from your business details. Isabel does not provide veterinary advice.
04
Isabel books or sends the request onward.
Use Google Calendar or Acuity for direct booking, create Calendly booking links when connected, or send the request through Zapier to your boarding system, customer list, shared inbox, or staff callback queue.
Chapter III · A sample call
A holiday stay request after dinner.
An illustrative call: Isabel captures dates, policies, and a callback path before the owner moves on to another facility.
Cedar Run Boarding · Inbound · Evening
3:05
- 8:17 pmCallerHi, I'm looking for boarding over Thanksgiving for my lab. Are you open then?
- 8:17 pmIsabelYou reached Cedar Run Boarding. I can help capture a stay request. What arrival and pickup dates are you hoping for?
- 8:18 pmCallerDrop off Wednesday the 25th and pickup Sunday the 29th.
- 8:18 pmIsabelThanks. What is your dog's name, and about how much does your dog weigh?
- 8:18 pmCallerHer name is June, about 62 pounds.
- 8:19 pmIsabelI will note June, lab, 62 pounds, Thanksgiving stay request. Cedar Run requires current vaccine records on file before boarding. Do you have those records available to send if the team asks?
- 8:19 pmCallerYes, I can send them tomorrow.
- 8:20 pmIsabelPerfect. I will mark this as a holiday boarding request with vaccine records available tomorrow. What is the best phone and email for the team to confirm availability and deposit details?
Outcome · Holiday stay request captured with dates, pet details, vaccine-policy note, owner contact information, dashboard summary, and Zapier-ready follow-up for staff confirmation.
Chapter IV · What Isabel handles
Built for the kennel desk.
Stay requests, policy questions, and callback details captured without pulling staff away from pets on site.
- 01
Live answering during lobby rushes, feeding rounds, cleaning blocks, weekends, and after hours
- 02
Boarding and daycare request capture with arrival date, pickup date, pet details, and owner contact
- 03
Booking or callback capture through Google Calendar, Acuity, Calendly links, or Zapier
- 04
Policy FAQ for vaccine records, trial days, holiday deposits, cancellation windows, pickup hours, and add-ons
- 05
Vaccine-policy capture without medical or veterinary advice
- 06
Food, medication, and special-instruction notes captured exactly as the owner provides them for staff review
- 07
Multi-pet and suite preference requests captured for callback
- 08
Call notes and dashboard summaries when available
- 09
Zapier connection to boarding software, customer list, shared inbox, or staff callback tools
Chapter V · The terms
Plans for busy stay calendars.
Two tiers for boarding and daycare teams. Month-to-month or annual. Cancel any time.
Kennel
Billed monthly
For small boarding facilities and daycare teams.
- 200 minutes per month
- Live answering plus after-hours coverage
- Google Calendar and Acuity booking, plus Calendly links
- Stay intake, policy FAQ, and callback capture
- Call notes and summaries in the dashboard
Facility
Billed monthly
For high-volume boarding, daycare, and grooming add-on teams.
- 1,000 minutes per month
- Everything in Kennel
- Zapier connection for boarding systems or callback queues
- Onboarding help for stay questions
- Flagged calls surfaced for team review
Chapter VI · FAQ
Boarding team questions.
Isabel captures stay requests and policy acknowledgements. Your staff still confirms availability, fit, and care requirements.
Isabel can book into Google Calendar or Acuity, create a Calendly booking link when connected, or capture a clear stay request for staff confirmation. Staff confirmation can be useful for holidays, first-time pets, and special instructions.
Epilogue
Fill the calendar.Keep the lobby calm.
Train Isabel on your stay types, policies, and callback rules. Then let after-hours planners and busy-day callers land as complete requests your staff can actually use.