For independent insurance agencies
Capture the leadwithout underwriting by phone.
Prospects call about auto, home, business, life, and property and casualty coverage while producers are with clients. Isabel answers, captures name, contact info, coverage line, timing, and appointment preference, then books the next appointment with a licensed agent.
Chapter I - The loss
Keep quote calls from sitting unanswered.
Insurance calls need a quick answer and a careful boundary. Isabel keeps both intact.
Figure 01
Line of business
auto, home, life, business, and property and casualty callers need to reach the right licensed person quickly.
The first call should capture the coverage line and next step, not the entire underwriting file.
Figure 02
Renewal dates
prospects often call when a renewal is coming up, a vehicle changed, or a business needs proof of coverage.
Isabel captures the timing and reason so your team can prioritize follow-up.
Figure 03
Sensitive details
SSNs, driver's license numbers, payment data, and full policy documents do not belong in a casual phone intake.
Isabel keeps first-call capture narrow and sends deeper work to your secure process.
Chapter II · How it works
How Isabel works for insurance agencies.
A receptionist layer for intake and scheduling, not a licensed producer and not an underwriting system.
01
Isabel answers forwarded inbound inquiries.
Prospects hear your agency greeting and can explain whether they are calling about auto, home, business, life, or property and casualty coverage.
02
Isabel captures safe lead details.
Name, contact info, coverage line, general timing, current carrier if volunteered, renewal date if known, and appointment preference are captured. SSNs, driver's license numbers, payment data, and sensitive policy details are deferred.
03
Isabel books appointments with the right team.
Google Calendar and Acuity can book directly when connected; Calendly can create a booking link. Isabel offers times for a licensed agent or producer to review the need and collect deeper information through your normal secure process.
04
Isabel summarizes the call for follow-up.
The dashboard shows call notes, the summary, status, appointment context, and callback notes when captured. Zapier can send the lead into your customer list, shared inbox, or agency tools.
Chapter III - A sample call
A business policy inquiry, handled without oversharing.
A caller needs coverage for a new cleaning company and wants to speak with someone this week.
Harbor Point Insurance · Inbound - Monday
3:31
- 9:26 amCallerHi, I started a cleaning business and need insurance. Can someone help with that?
- 9:26 amIsabelYes. Harbor Point can help with business insurance inquiries. I can get you on the calendar with a licensed agent. What is your name and the best phone number for follow-up?
- 9:27 amCallerNina Patel. This number is best.
- 9:27 amIsabelThanks, Nina. Is this for general liability, workers' comp, commercial auto, or are you not sure yet?
- 9:28 amCallerGeneral liability for sure, and maybe commercial auto later.
- 9:28 amIsabelGot it. I will note general liability first and commercial auto as a possible follow-up. I do not need sensitive details like tax IDs or driver's license numbers on this call. A licensed agent can collect anything deeper through the agency's normal process. Would Tuesday at 2:00 or Wednesday at 10:30 work?
- 9:29 amCallerWednesday at 10:30.
- 9:29 amIsabelBooked for Wednesday at 10:30. You will receive a calendar invite, and the agent will call this number to discuss next steps.
Outcome - Business insurance lead captured, sensitive details avoided, licensed-agent appointment booked, lead summary ready for agency follow-up.
Chapter IV - What Isabel handles
Built for agency intake.
Useful first-call capture with clear boundaries around licensing and sensitive information.
- 01
Property and casualty inquiry handling
- 02
Business insurance, certificate, and renewal callback intake
- 03
Auto and home lead capture with appointment booking
- 04
Life insurance inquiry intake for a licensed-agent appointment
- 05
General renewal date, current carrier, and reason-for-call capture when volunteered
- 06
Claims callback handling without coverage determinations
- 07
Built not to ask for SSNs, driver's license numbers, payment data, or sensitive policy details
- 08
Zapier connection for customer lists, shared inboxes, or AMS tools that accept Zapier input
- 09
Call notes and summaries in the dashboard
Chapter V - The terms
Plans for independent agencies.
Two tiers for agencies that want every inquiry answered without turning the first call into underwriting.
Agency
Billed monthly
For small independent agencies and producer teams.
- 200 minutes per month
- Auto, home, business, life, and P&C lead intake
- Google Calendar and Acuity booking, plus Calendly booking links
- Sensitive-detail avoidance in first-call questions
- Call notes and summaries in the dashboard
Growth Agency
Billed monthly
For agencies with multiple producers and heavier inbound volume.
- 1,000 minutes per month
- Everything in Agency
- Line-of-business follow-up notes
- Zapier connection for customer list or AMS follow-up
- Onboarding help for call questions and tool connections
- Flagged calls surfaced for team review
Chapter VI - FAQ
Questions agencies ask first.
The boundary between helpful intake and work that belongs with a licensed agent.
No. Isabel captures the reason for the call, line of business, contact details, and appointment preference. Licensed agents and producers handle quoting, recommendations, binding, and coverage advice.
Epilogue
Answer the lead.Protect the boundary.
Train Isabel on your intake questions, lines of business, scheduling rules, and sensitive-data limits. The next prospect gets a quick intake and a booked follow-up with the person or calendar you designate.